At Empower Credit Union, protecting your privacy as well as your financial assets is a top priority for us. This disclosure describes what information we collect about you, how and why it is used, and how we safeguard it. In addition to this information, a new regulatory disclosure, updated as of January, 2011, can be found by clicking on this link.

Information the credit union collects about you

In order to offer you a variety of products to meet your financial needs, effectively process and service your transactions, and comply with federal reporting requirements, it is necessary for us to collect certain information from and about you.

Nonpublic personal information refers to personally identifiable financial information, which includes your Social Security number, account numbers, transaction records, and credit information. This does not include information that is available publicly, such as your name and address.

We receive nonpublic personal financial information about you in a variety of ways:

  • Information about your transactions with us or other financial institutions;
  • Information from membership and loan applications and other forms;
  • Information we receive from a consumer reporting agency;
  • Information obtained when verifying the data you provide on an application or other forms, such as from your current or past employers or from other financial institutions
  • Information from your use of our online banking and bill pay services

Use of the information we collect

The credit union also shares some of the information we collect about you, primarily to provide services and transactions to you, as well as for daily business operations and to comply with regulatory requirements. The non-affiliated third parties with which we may share member information include:

  • Our member accounts data processor
  • Consumer reporting agencies (credit bureaus)
  • Our credit card and debit card processors
  • Our on-line banking and bill pay services providers
  • ATM network service providers
  • Check printers
  • Mortgage partners and title companies
  • Statement providers

We may also disclose information about you under other circumstances as permitted or required by law. If you terminate your membership with Empower Credit Union, we may continue to share information we have collected about you as permitted or required by law.

We also share information with companies that perform marketing services on our behalf to our members. This is usually limited to non-personal public information, such as names and addresses, and generally does not include specific personal financial information. To protect our member’s privacy, we only work with companies that agree to maintain strong confidentiality protections and limit the use of information we provide. We do not permit these companies to share the information we provide with other third parties.

Protecting your information

We restrict access to nonpublic personal information about you to Empower Credit Union employees who have a specific business purpose in utilizing your data. Our employees are trained in the importance of maintaining confidentiality and member privacy. We maintain physical, electronic, and procedural safeguards that comply with federal regulations and industry standards to safeguard your non-public personal and financial information.

If you have any questions about how we protect your information and privacy, please contact us by calling 414-988-6600 or email

Click here to read our current regulatory Privacy Notice.