The health and safety of our members and employees are very important to us and we want to share information on how we will continue to serve you amid concerns of the Coronavirus (COVID-19).
[04/3/2020 – 4:00 pm]
We continue to think of you and all our members during the coronavirus disease pandemic (COVID-19). We want you to know that we’re not going anywhere because, at its core, our credit union is not a building or a business, its people unified for a common goal of financial well-being.
We’re always here for you.
These are difficult times for everyone, and we know that some of your biggest payments are due soon. If you’ve been economically impacted by this pandemic and are concerned about your bills, our staff is dedicated to working with and helping you through these uncertain times. We are offering payment deferrals on some loans. (Are you offering this?) Now, more than ever, we are here to support our members.
Government action that may impact you.
The CARES Act was recently signed into law and includes several provisions aimed at helping Americans stay engaged in the economy through the month of April and help you with your bills. Here are some highlights that may directly impact you:
COVID 19 Consumer Warnings and Scams
The FCC has received reports of scam and hoax text message campaigns and scam robocalls offering free home testing kits, promoting bogus cures, selling health insurance, and preying on virus-related fears. Please read the full article here.
[03/18/2020 – 4:15 pm]
To protect our members, teammates, and communities from the spread of COVID-19, we will be closing our branch lobbies beginning Friday, March 20th.
Our drive-thru lanes will remain open during regular business hours to serve our members. Loan closings will be done in-branch by appointment only.
[03/18/2020 – 9:15 am]
Due to COVID-19 and limited access to the Public Service Building (PSB), our downtown location will be temporarily closed starting on Thursday, March 19. We will continue to stay in contact with our We Energies Contacts and communicate any future changes. Our two other locations remain open at this time, as well as our phone lines to assist you with your banking needs.
In response to the COVID-19 pandemic, our annual meeting scheduled for March 20, 2020, has been postponed. We will announce the new date once it has been determined. Thank you for your understanding.
[3/16/2020 – 10:00am]
We are closely monitoring the spread of the COVID-19 and the following guidance from the Centers for Disease Control (CDC) and local government agencies in the communities we serve. We are communicating with our employees to keep them informed of our plans and ways they can protect members and themselves. We have also enhanced the cleaning of high-touch areas in our facilities.
Empower branches are currently open for business, however, we also have convenient options you can take advantage of to conduct business and process your transactions:
Empower CU is committed to helping our members during hardships, including those caused by COVID-19. If you need assistance, we encourage you to call 414-988-6600 to speak with a member service representative to discuss your situation and option that may be available to you.
We will continue to provide updates on the home page of our website as necessary.
Empower CU encourages you to stay informed about COVID-19. For more information, visit the CDC’s website.
Follow guidance from the CDC to protect yourself and others:
Unfortunately, fraudsters are taking advantage of the COVID-19 scare to prey on consumers using fear and urgency tactics. They may mimic communications from expert sources such as the CDC, the World Health Organization or other “official” sources. Do not respond to, click any links or open attachments you receive from suspicious emails or texts. Empower CU will never call or email you asking for your account information. When you call the credit union, you will be asked questions to verify your identity.