COVID-19 Updates

COVID-19 Update for Empower Credit Union Members


The health and safety of our members and employees are very important to us and we want to share information on how we will continue to serve you amid concerns of the Coronavirus (COVID-19).

[08/01/2020 – 12:00am]

Wisconsin Mask Mandate | Important Information

Due to the statewide mandate, masks are required to be worn when entering an Empower Credit Union branch.  If you cannot wear a mask, service is available through our drive-thru lanes, by phone, and online.  Thank you for helping us keep our employees healthy and here for you.

[05/29/2020 – 1:15pm]

Branches Reopening | Important Information

We are excited to report that we will be reopening our branch doors at the Greenfield and Layton Avenue locations. Effective June 1, 2020, we will reopen two of our three branch lobbies to members however, we will do so in adherence to the guidelines set forth by our public health experts and the CDC. We want to proceed with caution, so we ask that you continue to practice safe and healthy illness prevention methods inside our facilities moving forward.

Due to recent storm damage to our Downtown, Public Service Building branch, we are not able to open at this time. We continue to work with building officials at WE Energies to determine when the building will reopen.

To ensure safety, we ask all staff & members to:

Wear a mask – While facemasks are not mandatory, you should strongly consider using face coverings while in public to reduce the chances of spreading the virus.
Avoid close contact – Please maintain social distance in our facilities by allowing 6 feet of space between yourself and others. Please no hugs or other exchanges that could jeopardize our collective health.
Maintain personal space – Keep extra space between yourself and others in line.
Stay home when ill – Please stay home if you are feeling ill and use our many remote banking options instead.
Cover coughs & sneezes – Remember to always cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow. Throw used tissues in the trash and wash your hands.
Clean hands often – Wash your hands with soap and water or use hand sanitizer, especially after touching frequently used items or surfaces.
Clean & disinfect – We will continue to follow proper cleaning protocol of our facilities, ATMs, electronics, and soft surfaces.

[05/14/2020 – 11:00 am]

Although the statewide Safer at Home Order is no longer in effect, Empower Credit Union branches will continue to operate with drive-thru service only for the foreseeable future.  We appreciate your continued support as we implement the changes necessary to safely open our lobbies again.   As always, our online banking resources are available 24/7 for your convenience and our teammates continue to be available during regular business hours to answer your phone calls.

[04/3/2020 – 4:00 pm]

We continue to think of you and all our members during the coronavirus disease pandemic (COVID-19). We want you to know that we’re not going anywhere because, at its core, our credit union is not a building or a business, its people unified for a common goal of financial well-being.

We’re always here for you.
These are difficult times for everyone, and we know that some of your biggest payments are due soon. If you’ve been economically impacted by this pandemic and are concerned about your bills, our staff is dedicated to working with and helping you through these uncertain times. We are offering payment deferrals on some loans. (Are you offering this?) Now, more than ever, we are here to support our members.

Government action that may impact you.
The CARES Act was recently signed into law and includes several provisions aimed at helping Americans stay engaged in the economy through the month of April and help you with your bills. Here are some highlights that may directly impact you:

  • Stimulus payments:  Most Americans are eligible to receive a stimulus payment from the government in the next few weeks. These payments are based on your most recent tax filing. Members who are receiving Social Security retirement and disability payments will also receive a stimulus payment. To learn more about these payments and to see if you’re eligible, click here.
  • Unemployment Payments:  If you file for unemployment benefits, you can expect an extra $600 per week on top of your normal unemployment benefit for the next 4 months as a result of the CARES Act. The unemployment benefit time period has been increased to 39 weeks.

COVID 19 Consumer Warnings and Scams
The FCC has received reports of scam and hoax text message campaigns and scam robocalls offering free home testing kits, promoting bogus cures, selling health insurance, and preying on virus-related fears. Please read the full article here.

[03/18/2020 – 4:15 pm]

To protect our members, teammates, and communities from the spread of COVID-19, we will be closing our branch lobbies beginning Friday, March 20th.

Our drive-thru lanes will remain open during regular business hours to serve our members. Loan closings will be done in-branch by appointment only.

[03/18/2020 – 9:15 am]

Due to COVID-19 and limited access to the Public Service Building (PSB), our downtown location will be temporarily closed starting on Thursday, March 19.  We will continue to stay in contact with our We Energies Contacts and communicate any future changes.  Our two other locations remain open at this time, as well as our phone lines to assist you with your banking needs.


In response to the COVID-19 pandemic, our annual meeting scheduled for March 20, 2020, has been postponed. We will announce the new date once it has been determined. Thank you for your understanding.

[3/16/2020 – 10:00am]

We are closely monitoring the spread of the COVID-19 and the following guidance from the Centers for Disease Control (CDC) and local government agencies in the communities we serve. We are communicating with our employees to keep them informed of our plans and ways they can protect members and themselves. We have also enhanced the cleaning of high-touch areas in our facilities.

Empower branches are currently open for business, however, we also have convenient options you can take advantage of to conduct business and process your transactions:

  • 24/7 Telephone Banking
  • 24-hour online account access
  • Empower CU Mobile App
  • More than 5,000 surcharge-free ATMs worldwide with the Alliance One ATM network

Empower CU is committed to helping our members during hardships, including those caused by COVID-19. If you need assistance, we encourage you to call 414-988-6600 to speak with a member service representative to discuss your situation and option that may be available to you.

We will continue to provide updates on the home page of our website as necessary.

Empower CU encourages you to stay informed about COVID-19. For more information, visit the CDC’s website.

Follow guidance from the CDC to protect yourself and others:

  • Clean your hands often
  • Avoid close contact with people who are sick
  • Stay home if you’re sick
  • Cover coughs and sneezes
  • Wear a mask if you are sick
  • Clean and disinfect frequently touched surfaces daily

Beware of scams

Unfortunately, fraudsters are taking advantage of the COVID-19 scare to prey on consumers using fear and urgency tactics. They may mimic communications from expert sources such as the CDC, the World Health Organization or other “official” sources. Do not respond to, click any links or open attachments you receive from suspicious emails or texts. Empower CU will never call or email you asking for your account information. When you call the credit union, you will be asked questions to verify your identity.

Main Office


10635 W Greenfield Avenue
West Allis, WI 53214
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Layton Avenue Office


6126 W Layton Avenue
Greenfield, WI 53220
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Downtown Office


231 W Michigan St P258
Milwaukee, WI 53203
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